For Customers who get freezing issues.

If you get freezing issues you must do the following.

When on the Main Menu Of the portal, Scroll right till you see settings, Click settings, Scroll down to Advanced settings, click it, then the very top option PRE BUFFER press right till this bar is full then save.

Our old software offered a pre buffer of 20 seconds for all customers server side, the new software doesn’t have a feature like this so must be done on the box.