We started the migration in the background around 12.30 We have quite a few customers are already on the new software and running we did this to ensure that there was not a sudden rush of customers connecting.
We ask customers to take there time to switch over so we can continue to monitor the load balance.
Formuler z8 customers go back to the Mytvonline app.
Mag box users only need to reboot.
ANY Customers facing STB Blocked message this will be because you renewed within the last 10 days or where due to renew in this time and we could only restore a backup from 10 days ago.
IF YOU GET A BLOCKED MESSAGE please send your MAC number to us, and they will email them across so our team can work over them and update them to the correct date.
IF YOU FACE BLACK SCREEN ISSUE THE DNS HASNT UPDATED FOR YOU YET. YOU JUST HAVE TO WAIT.
IT CAN TAKE UP TO 48 HOURS FOR A DNS CHANGE TO TAKE PLACE IN SOME CASES however because we use cloudflare this is usually faster.